Billing

With usage-based billing, you pay only for what your organization uses: devices, users, data storage and device actions. Each month ends with a bill. This guide walks you through checking the cost of the current period, setting the details printed on your invoices and reading, downloading and paying your bills on time.

Note

Billing is under Organization in the sidebar. Only users with the Super Admin role can see it. It’s also shown only when CALM and billing are enabled for your organization.

On the Billing page you can:

• Check the cost of the current period

• Set the details printed on your invoices

• See your bills and download them

• See which bills are overdue

Current period

The Current period card shows the month you’re being billed for now:

• The dates of the period and the day you get the invoice for it, for example 1 Sep – 30 Sep 2026 · Invoice on 1 October 2026

• The estimated total, which is what you’ve used so far in this period. It grows as you use more, and the final amount is on the bill at the end of the period

• The Usage-based label, which means you pay for what you use, not a fixed fee

To see what the amount is made of, click Cost breakdown.

Billing details

The Billing details card shows the details printed on your invoices. The label next to the title shows whether you’re billed as a Company or an Individual. Changes apply from the next invoice. Invoices you already have don’t change.

To change your billing details:

1. Click Edit billing details.

2. In Billed as, choose Company or Individual.

3. Fill in the fields. For a company:

   • Company name

   • Tax ID (NIP or EU VAT): a Polish NIP has 10 digits. An EU VAT number starts with the country prefix, for example PL5252812345

   • Registered address: Street, Building / unit, Postal code, City and Country

   • Invoice email: invoices and payment confirmations are sent to this address

   • PO number (optional): your purchase order number, printed on every invoice. Leave it empty if you don’t use purchase orders

   For an individual, fill in your full name, address and invoice email.

4. Click Save.

Bills

The Bills table lists your bills, newest first. For each bill you can see:

• Bill name, for example OM-2026-008

• Period: the month the bill is for

• Amount

• Status

Status	Meaning
Open	The bill is issued and waiting for payment
Paid	The bill is paid
Overdue	The bill wasn’t paid by its due date. The whole row is shown in red

The table shows 10 bills per page. To show more, change Items per page. To jump to another page, enter its number in Go to and click Go.

Check and download a bill

1. Click a bill in the Bills table.

2. In the window that opens, check the bill. It shows:

   • The status and the period of the bill

   • Due date: the day by which the bill must be paid

   • Free tier: the usage included at no cost every month. Only what you use above it is charged

   • One row for each thing you pay for, with its price, how much you used and the cost:

     • Devices, counted in device-hours. One device-hour is one device for one hour

     • Users, counted in user-hours. One user-hour is one user for one hour

     • Data storage, counted in GB-hours. One GB-hour is 1 GB stored for one hour

     • Device actions, priced per 1,000 actions

   • Total: the amount to pay

3. To save the bill, click Download bill.

4. Click Close.

Overdue bills

When a bill isn’t paid by its due date, Orchestra Manager shows it in a few places:

• A red Payment overdue label next to the Billing title

• A Payment overdue message at the bottom of the page, with the bill name, the amount and the day data collection pauses

• The bill’s row in the Bills table, shown in red with the Overdue status

When you open an overdue bill, a red message at the top shows the day data collection pauses, for example Bill is overdue. Data collection pauses on 28 Jul.

Warning

If you don’t pay an overdue bill by the day shown, data collection pauses. Pay the bill before that day to keep collecting data from your devices.

Troubleshooting

I can’t see Billing in the sidebar

• You need the Super Admin role. Ask a Super Admin in your tenant to change your role. See Edit user’s role

• Billing may not be enabled for your organization. Contact CTHINGS.CO support

My new billing details aren’t on my invoice

• Changes apply from the next invoice. Invoices issued before the change keep the old details